Vistara Airlines Special Assistance

Assistance for Passengers with Disabilities

Types of Assistance Provided

• Wheelchair Assistance: Available across all airports. Passengers can request this service during the booking process or by contacting customer service.
• Priority Boarding: Passengers with disabilities are given priority boarding to ensure they can board comfortably and settle in without a rush.
• Special Seating Arrangements: Movable armrest seats are available for easy access. These seats can be requested during booking.
• Assistance with Boarding and Disembarking: Trained airline staff are at hand to assist during boarding and disembarking.

How to Request Disability Assistance

• During Booking: You can indicate your need for assistance during the online booking process.
• Via Customer Service: Contact Vistara’s customer service at least 48 hours before your flight to request special assistance.

Assistance for Elderly Passengers

Available Services

• Wheelchair Services: Provided from the check-in counters to the boarding gates and vice versa.
• Assistance with Carrying Luggage: Staff are available to help elderly passengers with their luggage.
• In-Flight Assistance: Cabin crew are trained to provide any additional help needed during the flight.

Assistance for Pregnant Women

Policy

• Pregnancy Up to 28 Weeks: Pregnant women can fly without a medical certificate provided there are no complications.
• Pregnancy Between 28 to 36 Weeks: A medical certificate stating fitness to fly is required.
• Pregnancy Beyond 36 Weeks: Vistara generally does not accept passengers who are over 36 weeks pregnant.

Special Considerations

• Priority Boarding: Available to ensure a smoother boarding process.
• Special Seating: Preferential seating arrangements can be made upon request.
• In-Flight Assistance: Cabin crew are always ready to assist pregnant passengers with any of their needs during the flight.

Medical Assistance

Available Services

• In-Flight Oxygen: Available upon prior request. A medical certificate and clearances are required.
• Stretchers: Vistara provides stretcher services for passengers who are unable to sit. This service should be booked well in advance.
• Medical Forms: Passengers needing medical assistance are required to complete the MEDIF (Medical Information Form) at the time of booking.

How to Request Medical Assistance

• During Booking: Indicate your medical needs during the booking process.
• Via Customer Service: Contact Vistara’s customer service with your requirements and medical documents at least 48 hours before departure.

FAQ

1. How can I request wheelchair assistance for my Vistara flight?

2. Is there a fee for special assistance services?

3. Can I travel with my own wheelchair?

4. How early should I arrive at the airport if I need special assistance?

5. Do I need a medical certificate to fly if I am pregnant?

6. How do I arrange for in-flight medical oxygen?