Vistara Airlines Customer Support

Vistara Airlines aims to deliver unparalleled customer service to ensure a seamless travel experience for all passengers. Whether your booking-related queries, special assistance requests, or post-flight support, Vistara’s dedicated customer care team provide prompt and effective resolution to all your concerns.

Contact Information

Phone Support

Domestic Customer Care: 9289228888 [Available 24/7]

Email Support

General Inquiries: [email protected]
Support for Disabled Passengers: [email protected]

Social Media

Twitter: @airvistara
Facebook: Vistara

Customer Care Services

Booking and Reservation

Flight Reservations: Assistance with new bookings, modifications, and cancellations.
Seat Selection: Help with selecting or upgrading seats.
Baggage Allowance: Information on baggage policies and options for additional baggage purchase.

Special Assistance

Assistance for Disabled Passengers: Guidance on requesting special services for passengers with disabilities.
Assistance for Elderly Passengers: Support for elderly passengers who need extra care.
Medical Assistance: Information on arranging in-flight medical support.

In-Flight Services

Meal Options: Assistance with pre-booking meals and special dietary requirements.
On-Board Entertainment: Information on available entertainment options.
Complaints and Feedback: Channels to provide feedback or report issues regarding in-flight services.

Post-Flight Support

Lost and Found: Assistance with locating lost belongings.
Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
Refunds: Information on the refund process for flights.

FAQ

1. How can I contact Vistara Customer Care?

You can reach Vistara Customer Care by calling their domestic line at 9289228888. You can also email [email protected].

2. How do I change or cancel my Vistara flight?

You can change or cancel your flight via the Manage Booking section on the Vistara website or mobile app, or by contacting customer care directly.

3. What is the process for requesting a refund from Vistara?

Refunds can be requested through the Manage Booking section on the Vistara website or by contacting customer care. Eligibility and processing times may vary based on fare rules and ticket type.

4. How do I request special assistance for my Vistara flight?

To request special assistance, you can indicate your needs during the online booking process or email [email protected] at least 48 hours before your flight.

5. How can I provide feedback or lodge a complaint about my Vistara experience?

Feedback or complaints can be submitted via the Feedback form on the Vistara website or by emailing [email protected].

6. What should I do if my baggage is delayed or damaged?

If your baggage is delayed or damaged, you should report it to the Vistara staff at the airport immediately. For ongoing issues, contact customer care for assistance and to file a compensation claim if necessary.

7. How can I check the status of my flight?

You can check the status of your flight by visiting the Vistara website or mobile app and entering your flight details in the Flight Status section.