IndiGo Flight Booking

Indigo Connectivity and Fleet Information

Indigo Airlines is India's largest low-cost carrier, renowned for its punctuality, affordable fares, and extensive network. Established in 2006, Indigo connects a vast number of domestic cities and several international destinations, making it a preferred choice for many travelers.

Fleet Information:

• Airbus A320-200 and A321neo: These aircraft form the backbone of Indigo's fleet, known for their fuel efficiency and passenger comfort.
• ATR 72-600: Used for regional flights connecting smaller cities, providing essential connectivity to remote areas.
• Indigo operates over 2000 flights daily, ensuring widespread connectivity and frequent services on popular routes.

Baggage Allowance Policy of Indigo

Cabin Baggage:

• All Classes: Passengers can carry one cabin bag weighing up to 7 kg along with one personal item (like a laptop bag or handbag).

Checked Baggage:

Domestic Flights:

• Standard: Up to 15 kg. Passengers can pre-book extra baggage allowance if needed.

International Flights:

• Varies based on the destination, generally up to 20-30 kg depending on the route and fare type.

Note: Always check your ticket details for specific allowances as they can vary by fare type and route. Know more about Indigo baggage allowance.

Services Provided by Indigo

• Pre-booked Meals: Passengers can pre-book meals and snacks from a selection of vegetarian and non-vegetarian options.
• IndiGo Early: Allows passengers to reach their destination ahead of schedule on an earlier flight if seats are available.
• IndiGo Promise: An insurance policy to cover delays, loss of baggage, and flight cancellations.
• 6E Prime: A bundle offering seat selection, meal, and priority check-in.
• 6E Tiffin: Pre-booked in-flight meal service.

Popular Routes Operated by Indigo

Domestic Popular Routes:

• Delhi to Mumbai
• Bangalore to Delhi
• Mumbai to Chennai
• Kolkata to Delhi
• Hyderabad to Mumbai
• Delhi to Pune
• Bangalore to Hyderabad
• Mumbai to Bangalore
• Chennai to Hyderabad
• Delhi to Ahmedabad

International Popular Routes:

• Delhi to Dubai
• Mumbai to Singapore
• Bangalore to Bangkok
• Chennai to Colombo
• Delhi to Kathmandu
• Mumbai to Abu Dhabi
• Kolkata to Dhaka
• Hyderabad to Doha
• Delhi to Istanbul
• Mumbai to Kuala Lumpur

Web Check-in and Verification Process of Indigo

Web Check-In:

• Go to the Indigo website or open the Indigo mobile app.
• Enter your PNR number and last name to retrieve your booking.
• Choose your preferred seat from the available options.
• Download and print your boarding pass or save it on your mobile device.

Verification Process:

• For domestic flights, carry a government-issued photo ID (e.g., Aadhaar, PAN card, driving license).
• For international flights, a valid passport and visa are required.

Know more in detail about Indigo Web Check-in.

Indigo Refund and Cancellation Policies

Indigo's refund and cancellation policies are designed to offer flexibility, but specific terms vary based on the fare class and route.

Cancellation Policies:

• Cancellation fee applies: The remaining amount is refunded as a credit shell.
• Lower cancellation fees: The balance is refunded.
• Cancellation fees apply: The terms can vary based on the fare category and route.

Refund Process:

• Cancellations and refund requests can be initiated through the Indigo website, mobile app, or customer service.
• Provide the necessary booking details and identification.
• Refunds are typically processed within 7-10 business days to the original mode of payment.

Indigo Travel Documents

Domestic Travel:

Valid government-issued photo ID (Aadhaar, PAN card, driving license, passport).

International Travel:

Valid passport, Relevant visa (as required by the destination country).

Check Indigo travel document requirements before traveling.

Onboarding Services Provided by Indigo

• Comfortable seating with the option to choose preferred seats during booking or check-in.
• Available for purchase, providing additional comfort.
• Pre-bookable snacks and meals are served onboard.
• Professional and courteous cabin crew providing meals and beverages according to pre-bookings.

Steps to Check the Flight Status of an Indigo Flight

Via Indigo Website/App:

• Open the Indigo official website or mobile app.
• Go to the "Flight Status" section.
• Provide your flight number, departure date, and route.
• Receive real-time updates on departure and arrival times, gate numbers, and any delays.
• Opt for SMS or email alerts for continuous updates on your flight status.

Special Allowances Provided by Indigo

• Options for vegetarian, diabetic, gluten-free, and other dietary requirements when pre-booked.
• Assistance is provided for children traveling alone, ensuring their safety and well-being.
• Special arrangements can be made for passengers requiring medical assistance during the flight.
• Guidelines and special care provided for expectant mothers traveling with Indigo.

Indigo Customer Care Information

• Call their toll-free number or dedicated customer support line - 01246173838.
• Send your queries to Indigo's official customer service email address - [email protected].
• Visit Indigo's customer service desks at airports for immediate assistance.