ixigo's 'Travel Guarantee' feature ensures confirmed seats or a refund* based on the selected travel mode (3X for flight, 3X for bus, or 2X for train), if your booking remains waitlisted at the time of chart preparation.
When opting for Travel Guarantee, you will receive a refund based on the selected travel mode (3X of the ticket fare for flight, 3X for bus, or 2X for train), if your booking remains waitlisted at the time of chart preparation.
Here is an example to help you understand the refund process -
If your ticket fare was ₹2000 and you have opted for Travel Guarantee, assuming you will be eligible for a 3X refund of the ticket fare which is ₹6000. ₹6000 will be refunded as follows:
₹2000
Will be refunded to the original payment mode
₹4000
Will be refunded as a Travel Guarantee Coupon
Note: 'Refund of the ticket fare' is the amount that does not include ixigo service charges, convenience charge, payment gateway charges, discounts and Travel Guarantee charges. You will only be eligible for a refund under Travel Guarantee, if your booking is not confirmed at the time of chart preparation. Bookings under RAC (Reservation Against Cancellation) or partially confirmed status will not be eligible for this refund. The refund amount will depend on your selected travel mode at the time of claiming the coupon.