What is Travel Guarantee?

ixigo's 'Travel Guarantee' feature ensures confirmed seats or a refund of triple the ticket fare if your booking remains waitlisted at the time of chart preparation.

How to book with Travel Guarantee?

Select a waitlisted train option with the Travel Guarantee tag

Click on 'Yes, I want Travel Guarantee'

Get a 3x refund, if your ticket remains waitlisted

To claim your Travel Guarantee coupon, select your preferred travel mode

Your coupon code will be displayed or sent via email & WhatsApp

Apply the coupon code on your next booking from the trip details page

How is a 3x refund credited?

When opting for Travel Guarantee, you will receive a refund of triple the ticket fare (3X) if your booking remains waitlisted at the time of chart preparation.

Here is an example to help you understand the refund process -

If your ticket fare was ₹2000 and you have opted for Travel Guarantee, you will be eligible for a refund of ₹6000 (3x refund). ₹6000 will be refunded as follows:

₹2000

Will be refunded to the original payment mode

₹4000

Will be refunded as a Travel Guarantee Coupon

Please note: You will only be eligible for a 3X refund on your booking, if it is not confirmed at the time of chart preparation. Bookings under RAC (Reservation Against Cancellation) or partially confirmed status will not be eligible for this refund.

Frequently Asked Questions
How can I claim my Travel Guarantee Coupon?
Can I use my Travel Guarantee Coupon amount to get a discount on more than 1 booking / travel mode?
Does the Travel Guarantee Coupon have a limited validity?
What if my booking is not eligible for 'Travel Guarantee'?
Can I opt for both Assured and Travel Guarantee on my booking?
How much of the amount will be refunded under Travel Guarantee, if my ticket remains fully waitlisted?
What are the travel modes for which I can claim the Travel Guarantee Coupon?
Can I use the Travel Guarantee Coupon code to book tickets with another account and then get a discount?
What if my next train/flight/bus booking is of a lower or greater amount than the Travel Guarantee Coupon?
Will I get a 3x refund if I had opted for Travel Guarantee and after chart preparation some tickets in my multiple passenger booking remain waitlisted?
What will happen when I cancel my booking / if my train gets cancelled?

Feature Terms and Conditions

The Travel Guarantee feature is only applicable for selected trains/classes booked via ixigo.
Travel Guarantee is a paid feature and an opt-in fee will be charged if selected.
Terms and conditions are subject to change without prior notice.
Under Travel Guarantee, you’ll receive a refund of triple the ticket fare (3X) only if your booking remains fully waitlisted at the time of chart preparation.
In this case, 1X refund will be credited to the original payment mode and 2X will be refunded as a Travel Guarantee Coupon.
The maximum permissible value for the Travel Guarantee Coupon is ₹6000. For example: If your ticket fare is ₹4000, you will receive a 3x refund: ₹4000 will be refunded to the original payment mode, and an additional ₹6000 will be given as a Travel Guarantee Coupon instead of ₹12000.
RAC (Reservation Against Cancellation) tickets will not be eligible for a 3X refund.
Partially confirmed bookings will not be eligible for a 3X refund. Example: If a booking (with multiple passengers) is not confirmed for some of the passengers, it will still not be eligible for a 3X refund.
If you cancel the ticket after opting for Travel Guarantee, you will not be eligible for a 3X refund
If your ticket is confirmed but you cancel it before or after chart preparation, IRCTC cancellation rules will apply. Any applicable refund will be credited accordingly. You will not be eligible for a 3X refund.
If the train is cancelled by IRCTC, you will not be eligible for a 3X refund, but a full refund for your booking will be initiated automatically.
You will receive a full refund of the ticket fare, including IRCTC cancellation charges, only if you cancel a booking that is fully waitlisted (for all passengers in the case of a multiple passenger booking).
Here 'ticket fare' is the booking amount that does not include ixigo service charges, convenience charge, payment gateway charges, discounts and Travel Guarantee charges, etc.
Train chart preparation schedule is controlled by the Indian Railways. The chart is usually prepared 4 hours prior to the train’s departure time from the source station. For early morning trains, the chart is typically prepared on the previous night.
While using the coupon, if the booking amount is higher than the coupon amount, then you need to pay the fare difference. If the booking amount is lower than the coupon amount, the balance amount will lapse and will not be refunded.
ixigo will not be responsible for the availability of an alternative mode of travel, choice of travel date or fare difference, if the ticket is not confirmed after opting for Travel Guarantee.
IRCTC convenience charge, ixigo service charges, payment gateway charges, offer discounts and Travel Guarantee charges will be non-refundable, if you have opted for Travel Guarantee.
All disputes arising out of or in connection to this feature are subject to the exclusive jurisdiction of the courts in Gurugram only.
By opting for Travel Guarantee, it is assumed that the passenger has given ixigo the permission to use their name, image and any other details or information available on their social media profiles, in any manner, to promote the offer or ixigo brand name or services.
ixigo shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of ixigo under this offer shall exceed the amount of the coupon availed by the customer amount under this offer.
Bookings made before 18th December 2024 will remain eligible for a 2x refund of the ticket fare under the Travel Guarantee feature. On the other hand, bookings made after 18th December 2024 will qualify for a 3x refund of the ticket fare, as per the updated Travel Guarantee terms and conditions.

Travel Guarantee Coupon Terms & Conditions

The Travel Guarantee Coupon can only be claimed once for the selected travel mode (train/bus/flight).
It can only be claimed within 7 days (from the date of chart preparation). When using the Travel Guarantee Coupon for your next booking, your new travel date should also be within this 7-day period.
The coupon will expire within 7 days once issued by ixigo. You’ll receive the instructions on how to claim the coupon via WhatsApp and email.
In the case of a flight booking, the coupon can only be redeemed for a one-way domestic flight.
The coupon code cannot be clubbed with any other offer and is non-transferable.
The travel mode must be selected when claiming the coupon, and this mode cannot be changed afterwards.
For train bookings, the coupon code discount will only be applicable on the ticket fare.
For flight/bus bookings, the coupon code discount amount can be up to the ticket fare.
While using the coupon, if the booking amount is higher than the coupon amount, then you need to pay the fare difference. If the booking amount is lower than the coupon amount, the balance amount will lapse and will not be refunded.
Travel Guarantee charges will only be refunded if you booked a train ticket using a Travel Guarantee Coupon and this new booking remains waitlisted at the time of chart preparation.
Travel Guarantee coupon cannot be exchanged, transferred to another account/used for bookings with another account or encashed.
ixigo reserves the right to deny acceptance of any Travel Guarantee Coupon due to duplicity. ixigo shall not be held responsible in this regard.