There is some good news for train travellers. For a better passenger experience, Indian Railways has integrated all its helpline numbers into one—139—and named it ‘’Rail Madad”.
हिंदी में पढ़ें
Passengers just have to dial 139 from any mobile number, and all their queries about train journeys (and more) will be addressed on the same.
Now enjoy ZERO Payment Gateway Charges with CRED Pay and UPI while booking your train tickets!
You can enquire about a wide range of topics, like Railway-related questions, general complaints, assistance with security or medical issues, catering complaints and accidents.
The helpline number has an Interactive Voice Response System (IVRS).
Also read: ixigo Train Jugaad: The Sure-Shot Way to Get Confirmed Tickets
*The call is charged at Rs. 2 per minute.
> For security and medical assistance, passengers can press 1.
> For queries, travellers can press 2.
> For catering complaints, rail passengers can press 3.
> General complaints will be answered on number 4.
> Vigilance-related complaints will be addressed by pressing 5.
> Press 6 for parcel or goods enquiries or complaints.
> Press 7 for assistance related to trains operated by the Indian Railways.
> Press 9 to know the status of your complaint.
> Press * to speak to a Railway representative.
You can watch an interesting video by the Indian Railways here:
Dial the Rail Madad helpline no. 139 for any assistance while travelling. pic.twitter.com/xy0B4yg0eI
— Ministry of Railways (@RailMinIndia) September 4, 2022
Do travel safe and stay tuned with ixigo for all the latest train updates!
