Please note: ixigo representatives will never ask you for your bank OTP PIN, UPI PIN or card details.
With the introduction of UPI, transferring money has become a quick affair. It is a simplified payment option being operated by National Payments Corporation of India (NPCI), allowing you to instantly transfer money between any two bank accounts using a PIN. Now, while this mode of transfer is convenient and easy, there are certain downsides to it that can put you in helpless situations.
Lack of knowledge and accidental transfers are the main reasons why users get tricked into these frauds. Please ensure you DO NOT fall for such scams. Such people might contact you through:
Calls:
Calls are the most common form of UPI frauds, since there’s a direct contact, giving the fraudster full control of the victim’s account. These fraudsters may sometimes even pose as government officials to scam people.
SMS:
Although most people prefer making UPI payments using a smartphone, please be informed that UPI can be accessed even through a basic feature phone. Therefore, never share your bank details or UPI ID and PIN through SMS or by means of text messages with anybody.
E-mails: Some of these fraudsters also send emails to users asking for their UPI information. As a common example, people might receive emails about how they’ve been double charged for a certain item they bought online. Further, they ask these users for their UPI ID and PIN with an intention to return their money, creating false hopes to retrieve information.
Fake bank apps:
Fraudsters can go up to the extent of designing fake apps to extort money. They confuse people into downloading these fake apps, which when entered with bank details of the customer, saves it. They later use this information to steal money from their accounts. Therefore, always verify before downloading payment related applications on your mobile.
Frauds can happen wherever there’s money involved. It can happen on the phone, on the internet or even during a face to face conversation. Through this advisory, we want to reaffirm our customers that ixigo does not indulge in stocking its customer’s bank details (OTP PIN/card details) or sending out fraudulent texts or phone calls asking for their UPI details.
Note: UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you create/set when you register for the first time. You have to enter this UPI-PIN to authorise all bank transactions. UPI frauds are highly dependent on your UPI PIN. Under no circumstances must you share your UPI PIN details with anybody else.
