Assured Flex
What is Assured Flex?
ixigo has introduced 'Assured Flex', a one-stop solution for all your train booking worries. With Assured Flex, you can avail the benefit of 'free cancellation', instant trip modification including change of travel date, traveller name, station, route, train, class, quota and more.
If you are uncertain about your travel plans or wish to modify your trip, opt for Flex and we will take care of the rest.
Key Benefits
Some key benefits include:
Free Cancellation With Instant Full Train Fare Refunds
Get 100% instant full train fare refund on booking cancellation
Easy & Free Booking Modification
Change your travel date, train, travellers, class and station
Zero Service & P.G Charges On Booking Modification
Pay ₹0 P.G. & service charge during booking modification
How does Assured Flex work?
If you have opted for the Assured Flex option while booking, you can cancel your train ticket and get an instant full train fare refund. Alternatively to enjoy the benefits of Assured Flex, you can modify your booking by changing the travel date, class, traveller, train, station or quota.
FAQs
What all can I modify if I have opted for Assured Flex?
If you have selected the Assured Flex option while booking, you can change the travel date, train, class, quota or even traveller once the booking has been confirmed. After modification, a new trip will be created for you.
Can I modify my booking multiple times with Assured Flex?
You can modify your trip only once per traveller, if you have opted for Assured Flex.
How much time in advance do I need to modify or cancel my trip to avail the Assured Flex benefits?
To enjoy the benefits of Assured Flex, you should cancel your trip at least 4 hours prior to the actual train departure or before chart preparation (whichever is earlier) to receive an instant full train fare refund. Alternatively, you can modify your trip at least 12 hours prior to the actual train departure or before chart preparation (whichever is earlier).
When I modify my train booking do I need to pay the fare difference/ will I get a refund?
On booking modification, if the fare for the new booking is higher then the fare difference needs to be paid by the traveller. In case the new fare is lower, then the fare difference amount will be refunded. You can track the status of your refund via the refund timeline on the trip details screen.
I have not received any document/certificate to show that my booking is eligible for free modification. What should I do?
You do not require any certificate or additional documents to avail the Flex benefits, if you had opted for Assured Flex at the time of booking. Your Booking ID will be considered as a reference in case you modify your trip.
Will my Assured Flex charges be refunded if the train is cancelled by the Indian Railways?
In case the train is cancelled by the Indian railways under exceptional circumstances, then only your train ticket fare will be refunded. The Assured Flex charges will not be refunded. Please note: We will be able to process your refund only when the amount is refunded by IRCTC.
Can I make multiple modifications in my existing booking with Assured Flex?
You can change your travel date, train, class, traveller, quota and station, once per traveller with Assured Flex. Once this is done, we will create a new booking for you.
Terms and Conditions
1.
Bookings must be modified at least 12 hours prior to the actual train departure or before chart preparation (whichever is earlier).
2.
Bookings must be cancelled at least 4 hours prior to actual train departure or before chart preparation (whichever is earlier).
3.
To modify bookings for an infant traveller (less than 4 years), at least 1 adult traveller must be selected.
4.
New travellers cannot be added in the modified booking or while modification.
5.
Modification is allowed only for travellers who were added in original PNR/actual booking.
6.
Bookings can be modified only once per traveller.
7.
In case of ticket cancellation, only train ticket fare will be refunded.
8.
ixigo service charge, IRCTC convenience fee, P.G charges and Assured Flex charge are non-refundable.
9.
Under Assured Flex you get the flexibility to modify or even cancel your booking. Please note: Trips can be modified only once, per traveller.
10.
The Free Cancellation charge can change if the fare or ticket status (AVL/WL/RAC) changes before the final payment.
11.
If the fare for the new booking is higher then the fare difference needs to be paid by the traveller. In case the new fare is lower, then the fare difference amount will be refunded.
12.
Current Availability bookings must be cancelled at least 30 minutes prior to the scheduled train departure for a full refund (free cancellation). Booking modification is not applicable for such cases.