Ek traveller tha diwana sa,
cancellation se wo darta tha.
Nazrein jhuka ke, ghabra ke
bookings wo kiya karta tha.
हिंदी में पढ़ें
But ever since they got to know about ixigo Assured, their fortune changed! 😎
Pro Tip: Book ahead and enjoy ZERO Payment Gateway Charges with CRED Pay and UPI while booking your train tickets!
Want to know how?
Then, here are some of the important points to keep in mind:
> What is ixigo Assured?
ixigo Assured is one of the most amazing features of the ixigo app that provides FREE CANCELLATION on train bookings to users. So, if you are unsure of your travel plans, then no need to stress as you can still get full refunds.
> What are the top benefits of ixigo Assured?
The top benefits of ixigo Assured are:
- Zero cancellation fee
- Refunds initiated instantly, no questions asked
- 24*7 premium customer support
- No documentation required
> How many hours before the train departure do I need to cancel my booking to avail free cancellation?
It is advised that you cancel your booking at least four hours before the scheduled departure of the train or before the chart preparation (whichever is earlier) to get a full refund.
> How will I receive the full refund amount, and how many days does it take for the refund to be credited?
If you’ve opted for free cancellation, then the refund will be initiated instantly for your original mode of payment. It may take 7 working days (from the date of cancellation) for the amount to be credited.
Also read: Know All about ixigo’s Group Booking Feature
> Does ixigo Assured guarantee a full refund if I cancel the booking?
In case of booking cancellation, only the ticket fare will be refunded. Other charges like ixigo fee, IRCTC convenience fee, payment gateway charges and free cancellation charges are non-refundable.
> I have opted for ixigo Assured, but the train has been cancelled. What happens now?
In this case, travellers do not need to cancel their booking manually. IRCTC will automatically initiate a refund which will be credited back to the original mode of payment. Please note that this excludes the agent charges, free cancellation charges and payment gateway charges.
> Can I avail ixigo Assured on Tatkal tickets?
Yes, the benefits of ixigo Assured are available for Tatkal tickets as well.
> How much will I get as a refund when a Waitlisted ticket booked under ixigo Assured is automatically cancelled?
In this case, travellers are eligible for a ‘base fare’ refund on Waitlisted auto-cancelled tickets. Please note that this excludes the IRCTC cancellation fee, agent charges, free cancellation charges and payment gateway charges.
The above policy is also applicable in case your Waitlisted Tatkal ticket booked under ixigo Assured gets cancelled.
We hope that this information will help make your online booking smoother and hassle-free. Stay tuned with us for more amazing features!
