Spicejet Customer Support

SpiceJet is committed to providing top-notch customer service to enhance the travel experience for all its passengers. With a focus on responsiveness and personalized support, SpiceJet’s customer care team is equipped to handle booking inquiries, special assistance needs, and any post-flight issues, ensuring you have a smooth journey.

Contact Information

Phone Support

Domestic Customer Care: +91-987-180-3333 / +91-965-400-3333 [Available 24/7]

Email Support

General Inquiries: [email protected]
Support for Disabled Passengers: [email protected]

Social Media

Twitter: @flyspicejet
Facebook: SpiceJet

Customer Care Services

Booking and Reservation

Flight Reservations: Assistance with new bookings, modifications, and cancellations.
Seat Selection: Help with selecting or upgrading seats.
Baggage Allowance: Information on baggage policies and additional baggage purchase options.

Special Assistance

Assistance for Disabled Passengers: Guidance on requesting special services for passengers with disabilities.
Assistance for Elderly Passengers: Support for elderly passengers who need extra care.
Medical Assistance: Information on arranging in-flight medical support.

In-Flight Services

Meal Options: Assistance with pre-booking meals and special dietary requirements.
On-Board Entertainment: Information on available entertainment options.
Complaints and Feedback: Channels to provide feedback or report issues regarding in-flight services.

Post-Flight Support

Lost and Found: Assistance with locating lost belongings.
Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
Refunds: Information on the refund process for flights.

FAQ

1. How can I contact SpiceJet Customer Care?

You can reach SpiceJet Customer Care by calling their domestic lines at +91-987-180-3333 / +91-965-400-3333, or international lines at +91-124-4983410 / +91-124-7101600. You can also email [email protected].

2. How do I change or cancel my SpiceJet flight?

You can change or cancel your flight via the Manage My Booking section on the SpiceJet website or mobile app, or by contacting customer care directly.

3. What is the process for requesting a refund from SpiceJet?

Refunds can be requested through the Manage My Booking section on the SpiceJet website or by contacting customer care. Eligibility and processing times may vary based on fare rules and ticket type.

4. How do I request special assistance for my SpiceJet flight?

To request special assistance, you can indicate your needs during the online booking process or email [email protected] at least 48 hours before your flight.

5. How can I provide feedback or lodge a complaint about my SpiceJet experience?

Feedback or complaints can be submitted via the Contact Us form on the SpiceJet website or by emailing [email protected].

6. What should I do if my baggage is delayed or damaged?

If your baggage is delayed or damaged, you should report it to the SpiceJet staff at the airport immediately. For ongoing issues, contact customer care for assistance and to file a compensation claim if necessary.

7. How can I check the status of my flight?

You can check the status of your flight by visiting the SpiceJet website or ixigo flight status and entering your flight details in the Flight Status section.