Akasa Air Special Assistance

Assistance for Passengers with Disabilities

Types of Assistance Provided

• Wheelchair Assistance: Available at all airports; passengers can request this service during the booking process or by contacting customer service.
• Priority Boarding: Passengers with disabilities are given priority boarding to ensure they can settle comfortably.
• Special Seating Arrangements: Movable armrest seats for easy accessibility can be requested during booking.
• Assistance with Boarding and Disembarking: Trained staff are on hand to assist during boarding and disembarking.

How to Request Disability Assistance

• During Booking: Indicate your need for assistance during the online booking process.
• Via Customer Service: Contact Akasa Air’s customer service at least 48 hours before your flight to request special assistance.

Assistance for Elderly Passengers

Available Services

• Wheelchair Services: Provided from check-in to boarding gates and vice versa.
• Assistance with Carrying Luggage: Staff are available to help elderly passengers with their luggage.
• In-Flight Assistance: Cabin crew are trained to provide necessary support during the flight.

Assistance for Pregnant Women

Policy

• Pregnancy Up to 28 Weeks: Pregnant women can fly without a medical certificate provided there are no complications.
• Pregnancy Between 28 to 36 Weeks: A medical certificate stating fitness to fly is required.
• Pregnancy Beyond 36 Weeks: Akasa Air generally does not accept passengers who are over 36 weeks pregnant.

Special Considerations

• Priority Boarding: Available to ensure smooth boarding.
• Special Seating: Preferential seating arrangements can be made upon request.
• In-Flight Assistance: Cabin crew are ready to assist pregnant passengers with any needs during the flight.

Medical Assistance

Available Services

• In-Flight Oxygen: Available upon prior request. A medical certificate and clearances are necessary.
• Stretchers: Akasa Air provides stretcher services for passengers unable to sit, with prior booking.
• Medical Forms: Passengers needing medical assistance must complete a Medical Information Form (MEDIF) at the time of booking.

How to Request Medical Assistance

• During Booking: Indicate your medical needs during the booking process.
• Via Customer Service: Contact Akasa Air’s customer service with your requirements and medical documents at least 48 hours prior to departure.

FAQ

1. How can I request wheelchair assistance for my Akasa Air flight?

You can request wheelchair assistance during the online booking process, or by calling Akasa Air customer service at least 48 hours before your flight.

2. Is there a fee for special assistance services?

No, Akasa Air does not charge extra for providing special assistance services to passengers.

3. Can I travel with my own wheelchair?

Yes, you can travel with your own wheelchair. Akasa Air will transport your wheelchair in the hold and provide you with one at the airport.

4. How early should I arrive at the airport if I need special assistance?

It’s recommended to arrive at least 2 hours prior to the normal check-in time to ensure sufficient time for special assistance arrangements.

5. Do I need a medical certificate to fly if I am pregnant?

A medical certificate is not required if you are up to 28 weeks pregnant without complications. For 28-36 weeks of pregnancy, a medical certificate is needed. Passengers beyond 36 weeks are generally not accepted for travel.

6. How do I arrange for in-flight medical oxygen?

Please contact Akasa Air’s customer service at least 48 hours before your departure to request in-flight medical oxygen. A medical certificate is required.