Akasa Air Customer Support

Akasa Air is dedicated to ensuring a hassle-free travel experience by offering exceptional customer service to all its passengers. Their highly trained customer care team is prepared to assist with flight reservations, special service requests, and any post-flight concerns.

Contact Information

Phone Support

Domestic Customer Care: +91-22-6868-6000 [Available 24/7]

Email Support

General Inquiries: [email protected]
Support for Disabled Passengers: [email protected]

Social Media

Twitter: @AkasaAir
Facebook: Akasa Air

Customer Care Services

Booking and Reservation

Flight Reservations: Assistance with new bookings, modifications, and cancellations.
Seat Selection: Help with selecting or upgrading seats.
Baggage Allowance: Information on baggage policies and additional baggage purchase.

Special Assistance

Assistance for Disabled Passengers: Guidance on requesting special services for passengers with disabilities.
Assistance for Elderly Passengers: Support for elderly passengers needing extra care.
Medical Assistance: Information on arranging in-flight medical support.

In-Flight Services

Meal Options: Assistance with pre-booking meals and special dietary requirements.
On-Board Entertainment: Information on available entertainment options.
Complaints and Feedback: Channels to provide feedback or lodge complaints regarding in-flight services.

Post-Flight Support

Lost and Found: Assistance with locating lost items.
Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
Refunds: Information on the refund process for flights.

FAQ

1. How can I contact Akasa Air Customer Care?

You can reach Akasa Air Customer Care by calling their domestic line at +91-22-6868-6000. You can also email [email protected].

2. How do I change or cancel my Akasa Air flight?

You can change or cancel your flight via the Manage Booking section on the Akasa Air website or mobile app, or by contacting customer care directly.

3. What is the process for requesting a refund from Akasa Air?

Refunds can be requested through the Manage Booking section on the Akasa Air website or by contacting customer care. Refund eligibility and processing time may vary.

4. How do I request special assistance for my Akasa Air flight?

To request special assistance, you can indicate your needs during the online booking process or email [email protected] at least 48 hours before your flight.

5. How can I provide feedback or lodge a complaint about my Akasa Air experience?

Feedback or complaints can be submitted via the Contact Us form on the Akasa Air website, or by contacting [email protected].

6. What should I do if my baggage is delayed or damaged?

If your baggage is delayed or damaged, you should report it to the Akasa Air staff at the airport immediately. For ongoing issues, you may contact customer care for assistance and file a compensation claim if necessary.

7. How can I check the status of my flight?

You can check the status of your flight by visiting the Akasa Air website or ixigo flight status and entering your flight details in the Flight Status section.