Air Asia Special Assistance

Assistance for Passengers with Disabilities

Types of Assistance Provided

• Wheelchair Assistance: Available at all airports. Passengers can request this service during the booking process or by contacting customer service.
• Priority Boarding: Disabled passengers receive priority boarding to ensure ample time to settle in.
• Special Seating Arrangements: Movable armrest seats for easy access can be requested during booking.
• Assistance with Boarding and Disembarking: Trained staff are available to assist during boarding and disembarking.

How to Request Disability Assistance

• During Booking: Indicate your need for assistance during the online booking process.
• Via Customer Service: Contact AirAsia India’s customer service at least 48 hours before your flight for special assistance needs.

Assistance for Elderly Passengers

Available Services

• Wheelchair Services: Provided from check-in to boarding gates and vice versa.
• Assistance with Carrying Luggage: Staff to help elderly passengers with their luggage.
• In-Flight Assistance: Cabin crew trained to provide any additional help needed during the flight.

Assistance for Pregnant Women

Policy

• Pregnancy Up to 27 Weeks: Pregnant women can fly without a medical certificate provided there are no complications.
• Pregnancy Between 28 to 36 Weeks: A medical certificate stating fitness to fly is required.
• Pregnancy Beyond 36 Weeks: AirAsia India generally does not accept passengers who are over 36 weeks pregnant.

Special Considerations

• Priority Boarding: Ensures a smoother boarding process.
• Special Seating: Preferential seating can be arranged upon request.
• In-Flight Assistance: Cabin crew ready to assist pregnant passengers with any needs during the flight.

Medical Assistance

Available Services

• In-Flight Oxygen: Available upon prior request. Medical certificate and clearance are required.
• Stretchers: AirAsia India provides stretcher services for passengers unable to sit, with prior booking.
• Medical Forms: Passengers needing medical assistance must fill out a Medical Information Form (MEDIF) at the time of booking.

How to Request Medical Assistance

• During Booking: Indicate your medical needs during the booking process.
• Via Customer Service: Contact AirAsia India’s customer service with requirements and medical documents at least 48 hours before departure.

FAQ

1. How can I request wheelchair assistance for my AirAsia India flight?

2. Is there a fee for special assistance services?

3. Can I travel with my own wheelchair?

4. How early should I arrive at the airport if I need special assistance?

5. Do I need a medical certificate to fly if I am pregnant?

6. How do I arrange for in-flight medical oxygen?