Air India Customer Support

Air India takes pride in offering outstanding customer service to ensure a pleasant and hassle-free travel experience for all passengers. Whether you have queries about bookings, need special travel assistance, or require post-flight support, Air India’s dedicated customer care team assist you at every step of your journey.

Contact Information

Phone Support

Domestic Customer Care: 1860-233-1407 [Available 24/7]
International Customer Care: +91 116 932 9333 [Available 24/7]

Email Support

General Inquiries: [email protected]
Support for Disabled Passengers: [email protected]

Social Media

Twitter: @airindiain
Facebook: Air India

Customer Care Services

Booking and Reservation

Flight Reservations: Assistance with new bookings, changes, and cancellations.
Seat Selection: Help with choosing, upgrading, or changing seats.
Baggage Allowance: Information on the baggage policy and additional baggage purchase options.

Special Assistance

Assistance for Disabled Passengers: Information on requesting services for passengers with disabilities.
Assistance for Elderly Passengers: Support for elderly travelers needing special care.
Medical Assistance: Guidance on arranging in-flight medical support.

In-Flight Services

Meal Selection: Assistance with pre-booking meals and fulfilling special dietary requests.
Entertainment Options: Information on available in-flight entertainment.
Complaints and Feedback: Channels to provide feedback or report issues related to in-flight services.

Post-Flight Support

Lost and Found: Assistance with recovering lost items.
Compensation Claims: Guidance on filing claims for delayed or damaged baggage.
Refunds: Information on the process for claiming refunds.

FAQ

1. How can I contact Air India Customer Care?

You can reach Air India Customer Care by calling their domestic line at 1860-233-1407 or their international line at +91 116 932 9333. You can also email [email protected].

2. How do I change or cancel my Air India flight?

You can change or cancel your flight via the Manage My Booking section on the Air India website, mobile app, or by contacting customer care directly.

3. What is the process for requesting a refund from Air India?

Refund requests can be made through the Manage My Booking section on the Air India website or by contacting customer care. Eligibility and processing times may vary based on the ticket type and fare rules.

4. How do I request special assistance for my Air India flight?

You can request special assistance by indicating your needs during the online booking process or by emailing [email protected] at least 48 hours before your flight.

5. How can I provide feedback or lodge a complaint about my Air India experience?

Feedback or complaints can be submitted via the Contact Us form on the Air India website or by emailing [email protected].

6. What should I do if my baggage is delayed or damaged?

If your baggage is delayed or damaged, report it to Air India staff at the airport immediately. For ongoing issues, contact customer care for assistance and file a compensation claim if necessary.

7. How can I check the status of my flight?

You can check the status of your flight by visiting the Air India website or mobile app and entering your flight details in the Flight Status section.