Role & Responsibility
As a Customer happiness executive, you will be responsible to
- Interact with customers to provide and process information in response to enquiries, issues, and requests and maintain a strict SLA for replies
- Deep dive into actual issues/concerns raised by users and liase with internal teams to find a resolution
- Be able to work across multiple channels to communicate with customers and handle queries such as, email, chat, social media (FB, Twitter) etc.
Skills & Qualifications
- Bachelor’s degree with 1-3 year experience in customer service
- You care deeply, genuinely and passionately about customer support as a career
- You love engaging with and helping people via Email & Chat
- A saddened user saddens you
- You’re a good/legendary social media user and understand exactly how social media works (or doesn’t work)
- You possess the ability to explain solutions in an easy to understand, concise and fun language
- You have excellent written and spoken English skills.
- You are obsessed with getting to Inbox Zero
- You are self-driven, ambitious, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details
- You are ready for anything. This is a startup. Things change like the Alaskan weather.
- You can turn upset users into product evangelists!
- You are persistent and never ever ever give up on a customer.
- Flexible working on some weekends & holidays
Must Have
- Excellent command over English language with an ability to write concisely
- Must be flexible to work over weekends to respond on user queries
- Good experience in resolving issues quickly
- High energy and drive to work in a startup environment
- Excellent Team Player
Compensation: Commensurate to skills & experience; comparable to the best in the industry.
Click Here to apply!